At TIGAMLUK Engine Parts, we are committed to delivering premium automotive engine parts that meet the highest industry standards. However, if you find that your order does not meet your expectations, we offer a comprehensive return and exchange policy to ensure customer satisfaction.
1. Eligibility for Returns
- Products are eligible for return within 3 days from the date of delivery.
- Items must be unused, uninstalled, and in their original packaging with all accessories, documentation, and undamaged labels or tags intact.
- Returns must include the original invoice or proof of purchase for verification purposes.
- All OEM (Original Equipment Manufacturer) and aftermarket parts are subject to this return policy, excluding specific exceptions listed below.
2. Exclusions and Non-returnable Items
- Custom-ordered parts, specially manufactured or sourced items, and non-standard parts tailored to a specific vehicle are non-returnable.
- Any item that has been modified, installed, or subject to wear through use is ineligible for return.
- Parts marked as “Final Sale” or “Non-Returnable” at the time of purchase are excluded from this policy.
- Electrical components (such as sensors, control modules, etc.) are non-returnable once packaging is opened due to the sensitive nature of electronic components.
3. Return Authorization Process (RMA)
- Before initiating any return, customers must contact our Customer Service Department to request a Return Merchandise Authorization (RMA) number.
- To obtain an RMA, provide your order details, part numbers, and the reason for return. Unauthorized returns or returns without an RMA number will be rejected.
- Upon issuance of the RMA, detailed return instructions, including the return address, will be provided.
4. Return Shipping
- Customers are responsible for covering the cost of return shipping unless the return is due to a defective product or an error on our part.
- We recommend using insured and traceable shipping methods (e.g., FedEx, UPS, DHL) as we cannot be held liable for returns lost or damaged in transit.
- Restocking Fee: Returns of non-defective parts may incur a restocking fee of up to 15%, depending on the condition of the returned item.
5. Inspection and Refunds
- Once the returned part is received, it will be subject to a thorough inspection by our quality control team.
- If the return is approved, a refund will be issued within 7-10 business days to the original payment method. Note that refunds may take longer to appear on your statement due to processing times by banks or payment gateways.
- Shipping charges, including any expedited or international shipping fees, are non-refundable unless the return is due to a shipping error or product defect.
6. Exchanges and Replacement Parts
- Defective or damaged parts may be eligible for an exchange. To request an exchange, please contact our customer service team with details regarding the defect or damage.
- For time-sensitive orders, we recommend placing a new order for the required part while the return is processed to avoid delays.
7. Special Conditions
- Core Returns: For products that include a core charge (e.g., alternators, starters, etc.), the core must be returned within 60 days for a core refund. The core must be in rebuildable condition, and customers are responsible for core return shipping costs.
- Warranty Claims: Parts covered by a manufacturer’s warranty will be handled according to the specific warranty terms and conditions. Proof of purchase and documentation of professional installation may be required for warranty claims.
8. Return Address
All returns should be sent to the following address, clearly marked with your RMA number:
Sichuan Miaobao Technology Co., Ltd
NO.319 QING PI DA DAO AVE,
WENJIANG DISTRICT
CHENGDU SICHUAN 611130
China
9. Customer Support
For any inquiries or additional information about our return and exchange policy, please reach out to our support team:
- Email: sales@autopartunion.com
- Business Hours: 9:00am-3:00pm